Effective date: June 10, 2026 ·
Last updated: June 10, 2026
1. Agreement to terms
These Terms & Conditions (“Terms”) govern your
access to and use of the Matio mobile application, this website, and
related services (collectively, the “Service”)
provided by Matio.
By downloading, installing, accessing, or using the Service, you
agree to be bound by these Terms and our
Privacy Policy, which is incorporated by
reference. If you do not agree, do not use the Service.
If you are using Matio on behalf of a child, you represent that you
are the child’s parent, legal guardian, or an authorized educator or
institution with authority to accept these Terms on the child’s
behalf.
2. The Matio service
Matio is an educational math gaming application for young learners,
generally ages 4–8, centered on Mat (math) and
Learn · Solve · Grow. The Service includes interactive
mini-games
organized into learning paths such as:
Position & Direction
Sorting & Grouping
Numbers & Counting
Comparing & Ordering
Addition & Subtraction
Geometry & Shapes
Measurement & Time
Patterns & Logic
Activities may offer easy, medium, and hard difficulty levels where
applicable. The Service is available in multiple languages,
including English, Spanish, French, German, and Mandarin, as
described on our website and in the app.
We may add, modify, or remove features, games, or content at any time
to improve learning outcomes, fix issues, or comply with law. We do
not guarantee uninterrupted availability.
3. Eligibility and accounts
3.1 Who may use Matio
The Service is designed for children with adult supervision. Adults
must create or approve learner profiles and are responsible for how
children use the app.
3.2 Profiles
Matio may allow multiple learner profiles on one device so siblings
or students can learn separately. You agree to provide accurate
information where requested and to keep profile access limited to
your household or classroom as applicable.
3.3 Account security
You are responsible for maintaining the security of your device and
any credentials associated with the Service. Notify us promptly at
support@matio.app if you
suspect unauthorized access.
4. License and acceptable use
4.1 Limited license
Subject to these Terms, we grant you a personal, non-exclusive,
non-transferable, revocable license to download and use the Matio
app for lawful, non-commercial educational purposes (or as permitted
under a separate institutional agreement).
4.2 Restrictions
You agree not to:
Copy, modify, distribute, sell, or lease any part of the Service except as expressly allowed.
Reverse engineer, decompile, or attempt to extract source code except where law expressly permits.
Use bots, scrapers, or automated tools to access the Service without permission.
Interfere with servers, networks, or security measures.
Upload harmful code, harass others, or use the Service for unlawful purposes.
Misrepresent your identity or relationship to a child user.
Remove copyright, trademark, or proprietary notices.
4.3 App store terms
If you obtained Matio through the Apple App Store or Google Play,
their respective terms also apply. In case of conflict between store
terms and these Terms regarding billing or refunds, the store terms
may control for those subjects.
5. Educational purpose
Matio is a supplemental learning tool, not a replacement for formal
schooling, qualified instruction, or professional educational or
medical advice. Progress in the app does not guarantee specific
academic outcomes.
Parents and educators should select activities appropriate to each
child’s development. Screen time and usage limits remain your
responsibility.
6. Subscriptions and auto-renewal
Availability of subscriptions
Matio may offer subscription plans for access to premium features, content, or ad-free experiences. Subscription offerings, pricing, and availability vary by region and app store (iOS App Store or Google Play).
Auto-renewable subscriptions
If Matio offers auto-renewable subscriptions (e.g., monthly or annual), the following applies:
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
You will receive a reminder notification before each renewal (where permitted by law).
Your payment method will be charged automatically on the renewal date.
Subscription cancellation takes effect at the end of the current billing period; you retain access until then.
Free trials
If we offer a free trial subscription:
The free trial period will be clearly stated before you subscribe.
Your payment method will not be charged during the trial.
After the trial ends, your subscription will convert to a paid plan and your payment method will be charged automatically.
You must cancel before the trial ends to avoid charges.
7. Billing and payment terms
Payment processing
All subscription payments are processed by Apple (App Store) or Google (Google Play), not by Matio directly. You authorize the app store to charge your payment method.
Pricing
Subscription prices will be displayed clearly before you subscribe.
Prices may vary by region, currency, and app store.
We reserve the right to change subscription prices with advance notice. Price increases take effect at your next renewal date.
Billing information
You are responsible for providing accurate payment and billing information.
You are responsible for all charges incurred under your account and subscription.
Failed payment attempts may result in suspension of access until payment is successful.
Taxes and fees
Subscription prices do not include applicable sales, use, or other taxes. Taxes and fees will be added to your bill as required by law. You are responsible for paying all applicable taxes.
8. Cancellation and refunds
How to cancel
You may cancel your auto-renewable subscription at any time. Cancellation takes effect at the end of your current billing period. To cancel:
Generally, refunds are available within a limited time from purchase (typically 48 hours for Apple, 48 hours for Google). After this period, refunds are not available, but you can cancel your subscription to prevent future charges.
No refund for manual cancellation
If you cancel your subscription, you will not receive a refund for the current billing period. You will retain access to premium features until the end of that period.
9. User responsibilities
Parental supervision
Parents and guardians are responsible for:
Supervising their child's use of Matio.
Enabling parental controls or device restrictions to prevent unauthorized purchases.
Monitoring in-app purchases and subscriptions.
Teaching children appropriate digital citizenship and online safety.
Account responsibility
You are responsible for maintaining the confidentiality of your payment method and app store account.
You are responsible for all activity that occurs under your account and subscription.
You agree to notify us immediately of any unauthorized use or security breach.
Prohibited uses
You agree not to:
Use Matio for any unlawful or prohibited purpose.
Engage in fraudulent behavior or attempt to circumvent payment systems.
Dispute legitimate subscription charges as fraudulent or unauthorized without valid reason.
Attempt to access or modify the Service in ways not intended by Matio.
Reproduce or redistribute copyrighted content from Matio.
10. Content and intellectual property
10.1 Our content
The Service—including software, game logic, graphics, characters,
audio, text, logos (including the Matio “M” mark and wordmark), and
branding—is owned by Matio or our licensors and protected by
copyright, trademark, and other intellectual property laws.
7.2 Feedback
If you send suggestions or feedback, you grant us a perpetual,
royalty-free license to use it without obligation to compensate you,
except where prohibited by law.
7.3 User content
Matio is not a public social network. If future features allow you to
submit content, you represent that you have rights to do so and grant
us a license to use it solely to operate and improve the Service.
11. Third-party services
The Service may link to third-party websites or rely on third-party
infrastructure (hosting, analytics, crash reporting). Those parties
have their own terms and privacy practices. We are not responsible
for third-party services we do not control.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES
OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be error-free, secure, or
available at all times, or that learning results will meet your
expectations.
Some jurisdictions do not allow certain disclaimers, so some of the
above may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATIO AND ITS OFFICERS,
DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE
DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE
LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE
SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR
THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) TEN
U.S. DOLLARS (USD $10) IF YOU HAVE NOT MADE A PAYMENT.
Nothing in these Terms limits liability where it cannot be limited
under applicable law (including liability for fraud or personal
injury caused by negligence where prohibited).
14. Indemnification
You agree to defend, indemnify, and hold harmless Matio and its
affiliates from claims, damages, losses, and expenses (including
reasonable attorneys’ fees) arising from your misuse of the Service,
violation of these Terms, or violation of any third-party rights.
15. Termination
You may stop using the Service at any time by uninstalling the app
and discontinuing use of the website.
We may suspend or terminate access if we reasonably believe you
violated these Terms, pose a risk to the Service or other users, or
where required by law. Upon termination, sections that by their
nature should survive (including intellectual property, disclaimers,
limitation of liability, and governing law) will remain in effect.
16. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which
Matio is established, without regard to conflict-of-law principles,
except where mandatory consumer protection laws in your country
require otherwise.
Before filing a formal legal claim, you agree to contact us at
support@matio.app and attempt to
resolve the dispute informally within thirty (30) days.
Where permitted by law, disputes will be resolved in the competent
courts of that jurisdiction, unless applicable law grants you the
right to bring claims in your home country.
17. Changes to terms
We may update these Terms from time to time. Material changes will be
posted on this page with an updated “Last updated” date. If changes
materially affect your rights, we may provide additional notice in the
app or by other reasonable means. Continued use after changes take
effect constitutes acceptance, unless rejection is required by law.
